Cancellation Policy

Revive Clinical Wellness

1. Purpose

At Revive Clinical Wellness, we aim to provide a flexible, reliable and professional mobile IV therapy service. This policy sets out our cancellation, rescheduling and attendance requirements to support smooth scheduling, fair appointment availability and clear expectations for all clients.

2. Booking, Health Screening and Payment

Once you have booked your appointment through the booking system on our website, by email at info@reviveclinicalwellness.co.uk, or by telephone on +44 7951 288433, you will need to complete a health screening form. Full payment is taken on the day of your appointment, either in person or by bank transfer.

3. Cancellation or Rescheduling with More Than 24 Hours' Notice

If you cancel or reschedule your appointment with more than 24 hours' notice, we will be happy to move your booking to a future appointment, subject to availability.

4. Cancellations Within 24 Hours

If you need to cancel within 24 hours of your scheduled appointment time, please contact us as soon as possible.

5. Cancellations Within 6 Hours and No-Shows

If you cancel within 6 hours of your appointment time, or if no one is present at the agreed location when our practitioner arrives, the full treatment amount will be charged.

6. Punctuality and Access

Please ensure that all access details are confirmed in advance and that the treatment location is ready at the scheduled appointment time. This includes providing accurate address details, entry instructions, parking information where relevant and a clean, suitable space for treatment.

7. Client Responsibility

Clients are responsible for ensuring they are available, contactable and prepared for treatment at the agreed appointment time. Where delays, incomplete access details or lack of availability prevent treatment from taking place, the appointment may be treated as a late cancellation or no-show in line with this policy.

8. Contact

We appreciate your understanding and cooperation. If you have any questions about this policy, or if you need to amend your appointment, please contact the Revive Clinical Wellness support team as soon as possible.