Terms and Conditions

Revive Clinical Wellness

1. Introduction

These Terms and Conditions govern the use of the Revive Clinical Wellness website and the booking and provision of our mobile IV therapy and wellness services across Essex and London. By accessing our website, making a booking, or receiving treatment from Revive Clinical Wellness, you agree to be bound by these Terms and Conditions.

2. Wellness and Medical Disclaimer

Revive Clinical Wellness provides wellness-focused IV therapy services. Our treatments are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for medical advice, diagnosis, or treatment from your GP, consultant, pharmacist, or other registered healthcare professional.

If you have any medical concerns, symptoms, diagnosed health conditions, allergies, are pregnant or breastfeeding, take prescribed medication, or are under the care of a healthcare professional, you must seek appropriate medical advice before booking or receiving treatment.

3. Eligibility

You must be at least 18 years old to book or receive a treatment. You must provide accurate, complete, and up-to-date health information before treatment, including details of any medical conditions, allergies, medications, recent procedures, pregnancy, breastfeeding, or previous reactions to injections, infusions, vitamins, minerals, or medications.

We reserve the right to refuse, postpone, or stop treatment where, in our clinical judgement, treatment is unsuitable, unsafe, or further medical advice is required.

4. Booking and Payment

No deposit is required at the time of booking. Your appointment is confirmed once your booking has been accepted by Revive Clinical Wellness.

Full payment is due on arrival at the agreed appointment location and before treatment begins, unless otherwise agreed in writing. Prices are listed in pounds sterling and may be updated from time to time. Any applicable call-out, parking, congestion, or travel fees will be confirmed before your booking is accepted.

If Revive Clinical Wellness declines treatment following review of your medical questionnaire or clinical assessment, no treatment payment will be taken. Where the appointment cannot proceed because inaccurate, incomplete, or undisclosed information was provided, an applicable late cancellation or call-out charge may still be payable.

5. Cancellations, Rescheduling and No-Shows

Cancellations made more than 24 hours before your appointment will not incur a cancellation charge. You may also request to reschedule, subject to availability.

Cancellations made within 24 hours of your appointment may result in a charge of 50% of the booked treatment price. Cancellations made within 6 hours of your appointment, or failure to attend or be available at the agreed appointment time and location, may result in the full treatment amount being charged.

If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate reasonable rescheduling requests, but this will be subject to practitioner availability and our cancellation policy.

Please be available at the agreed appointment time and location. If you are late, unavailable, or the practitioner is unable to safely wait, your appointment may need to be shortened, rescheduled, or treated as a late cancellation or no-show.

6. Medical Questionnaire, Consent and Clinical Assessment

All clients must complete a medical questionnaire and consent form before treatment. You may also be asked additional questions before or during your appointment to confirm suitability.

Our healthcare professionals will assess your suitability for each treatment. Treatment may be declined, postponed, amended, or stopped if the practitioner considers this clinically appropriate. Some medical conditions, medications, pregnancy or breastfeeding, recent surgery or procedures, abnormal observations, allergies, or previous adverse reactions may mean treatment is not suitable. Where treatment cannot proceed for clinical reasons, we will explain the reason where appropriate and advise whether you should seek further medical advice.

7. Mobile Service and Treatment Locations

Revive Clinical Wellness provides mobile IV therapy services across Essex and London. You are responsible for ensuring that the treatment location is clean, safe, accessible, well-lit, and suitable for a healthcare professional to provide treatment.

We may refuse to provide treatment if the environment is unsuitable, unsafe, unhygienic, inaccessible, or if there are concerns for the safety of the client, practitioner, or others present. Additional call-out, parking, congestion, or travel fees may apply depending on location and will be confirmed before your appointment where possible.

8. Treatment Results, Risks and Aftercare

Individual responses to treatment vary, and no specific result or outcome is guaranteed. As with any procedure involving intravenous access, there may be risks or side effects, including but not limited to bruising, tenderness, bleeding, dizziness, fainting, irritation, infection, allergic reaction, infiltration, or discomfort at the cannula site.

You agree to follow any pre-treatment and post-treatment guidance provided by Revive Clinical Wellness. If you feel unwell during or after treatment, you must inform the practitioner immediately. In an emergency, call 999 immediately or seek urgent medical assistance.

9. Refunds

Refunds are not available for completed treatments, except where required by law. If treatment cannot proceed due to clinical unsuitability, practitioner availability, or circumstances within our control, we will discuss an appropriate rescheduling option or refund where applicable.

10. Complaints and Concerns

If you are dissatisfied with any aspect of your treatment or experience, please contact us within 48 hours so that we can review and respond to your concerns. We aim to handle complaints professionally, fairly, and promptly.

11. Gift Vouchers

Revive Clinical Wellness gift vouchers are available for a specific treatment or monetary value.

All gift vouchers are valid for 12 months from the date of purchase.

Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law.

If the value of the chosen treatment exceeds the voucher value, the remaining balance can be paid on arrival.

Gift vouchers cannot be used in conjunction with other offers or promotions unless agreed by Revive Clinical Wellness.

Gift vouchers do not guarantee treatment. All treatments are subject to our standard health screening, clinical consultation and suitability assessment.

The recipient must provide accurate information regarding their medical history, medications, allergies and any other relevant circumstances before treatment.

If a treatment is deemed unsuitable by our clinician, the voucher may be used towards an alternative eligible treatment of an appropriate value, subject to clinical approval.

Lost, stolen or damaged vouchers may not be replaced.

Gift vouchers cannot be exchanged for cash or refunded once purchased.

Once the 12-month validity period has expired, the voucher can no longer be redeemed and cannot be extended.

12. Client Responsibilities

You are responsible for providing truthful and complete information, ensuring you are available at the agreed appointment time and location, following practitioner instructions, and informing us of any change in your health, medication, pregnancy status, allergies, or relevant circumstances before treatment.

You must not attend or proceed with treatment if you are acutely unwell, intoxicated, under the influence of recreational drugs, or unable to provide informed consent.

13. Liability

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so. Subject to this, Revive Clinical Wellness is not liable for adverse outcomes, delays, loss, or damage arising from inaccurate or incomplete information provided by you, undisclosed medical conditions, failure to follow guidance, unsuitable treatment environments, or circumstances outside our reasonable control.

All treatments are provided by appropriately trained professionals, and services are delivered in line with our clinical protocols. Individual results may vary.

14. Events Outside Our Control

Revive Clinical Wellness will not be responsible for delays, cancellations, or inability to provide services due to events outside our reasonable control, including but not limited to traffic disruption, severe weather, practitioner illness, emergencies, access issues, safety concerns, or other unforeseen circumstances. Where this occurs, we will contact you as soon as reasonably possible to discuss rescheduling or any applicable refund.

15. Privacy and Personal Information

We will collect and process personal and health information for the purposes of managing bookings, assessing treatment suitability, delivering services, maintaining clinical records, and meeting our legal, professional, and insurance obligations. Personal information will be handled in accordance with applicable UK data protection laws and our privacy practices. Please refer to our Privacy Policy for further information.

16. Website Use and Intellectual Property

All website content, branding, wording, images, treatment names, service descriptions, and materials produced by or for Revive Clinical Wellness remain the property of Revive Clinical Wellness or its licensors unless otherwise stated. You must not copy, reproduce, distribute, or use our content without prior written permission.

17. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The latest version will apply from the date it is published or otherwise made available. Continued use of our website or services after changes have been made constitutes acceptance of the updated terms.

18. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

19. Contact

If you have any questions, concerns, cancellation requests, or complaints, please contact Revive Clinical Wellness using the details below.

Email: info@reviveclinicalwellness.co.uk

Phone: +44 7951 288433

Instagram: Reviveclinicalwellness

Client confirmation: By booking a treatment with Revive Clinical Wellness, you confirm that you have read, understood, and agree to these Terms and Conditions.